BPO Senior Director

About the role

NTT DATA is seeking a BPO Senior Director to lead our BPS Banking & Financial Services (BFS) industry domain. This role requires a dynamic and highly experienced individual with strategic leadership, operational oversight, client engagement, organizational leadership, and business growth skills.

Responsibilities

• Provide direction, guidance, and oversight for operations, administration, and results across a major department or multiple departments.
• Establish operational objectives for managers and professional teams across assigned business areas.
• Develop and execute comprehensive strategic and operational business plans for the department.
• Make critical decisions that directly impact financial operations, performance, and business outcomes.
• Advise executive leadership teams on evolving market conditions and needed internal adjustments.
• Lead and manage staff for large, complex client engagements within the BFS industry.
• Demonstrate exceptional leadership, interpersonal ability, and client relationship management.
• Act as a business leader for new business development, sales support, and delivery of new client engagements.
• Serve as an internal and external expert in addressing complex organizational business challenges.
• Model exceptional communication, influence, and leadership capabilities.
• Build and inspire high-performing teams while fostering a culture of excellence, accountability, and collaboration.
• Provide mentorship and organizational guidance to managers and senior professionals.
• Apply expert knowledge of project management principles and methodologies.
• Demonstrate advanced analytical and problem-solving capabilities.
• Own budgeting, financial management, and P&L responsibilities.
• Develop complex operational and strategic plans that support long-term business success.
• Add to P&L growth responsibility.

Requirements

• Ability to physically perform general office duties, with or without reasonable accommodation.
• Commitment to supporting the BPS BFS Industry Domain.
• Proven experience to balance revenue objectives with customer needs, resulting in sustained client relationships.

Qualifications

• 15 years of relevant industry experience with increasing levels of responsibility.
• 7 years of managerial or leadership experience overseeing teams or departments.
• Undergraduate degree or equivalent combination of education and experience.
• Demonstrated experience leading large-scale client programs and business operations.
• Expertise in project management, consulting methodologies, and operational execution.
• Graduate degree (MBA or related field).
• Experience within the BPS BFS domain or related financial services sectors.

Benefits

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay

The salary for this role is $160,000 per year.

Schedule

To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.