BPO RFP Writer

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Responsibilities

• Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking.
• Conduct market and client research to uncover new sales channels and partnership opportunities.
• Lead the RFP process, drafting, customizing, and refining proposals using both new content and recycled responses.
• Maintain and update proposal templates, presentation decks, and client communication materials.
• Present proposals and strategies to senior leadership and C-level executives with confidence and clarity.
• Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting.
• Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation.

Qualifications

• Bachelor’s degree or equivalent experience in business, communications, or related field.
• 5+ years of leadership experience in sales, proposal writing, or business development.
• Proven ability to translate strategic vision into actionable plans with measurable outcomes.
• Strong background in complex deal structuring, financial modeling, and contract negotiation.
• Experience in BPO and contact center operations (inbound, outbound, chat, email).
• Exceptional writing, editing, and presentation skills.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Ability to work independently, manage multiple priorities, and travel as needed.
• Demonstrated thought leadership and ability to inspire cross-functional teams.

Benefits

We offer a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Career Growth
• Training
• Casual Dress Code

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.