BPO RFP Writer

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Responsibilities

• Business Development: Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking.
• Strategic Research: Conduct market and client research to uncover new sales channels and partnership opportunities.
• Proposal Writing: Lead the RFP process drafting, customizing, and refining proposals using both new content and recycled responses.
• Content Management: Maintain and update proposal templates, presentation decks, and client communication materials.
• Executive Engagement: Present proposals and strategies to senior leadership and C-level executives with confidence and clarity.
• CRM Oversight: Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting.
• Brand Visibility: Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation.

Qualifications

• Bachelor’s degree or equivalent experience in business, communications, or related field.
• 5+ years of leadership experience in sales, proposal writing, or business development.
• Proven ability to translate strategic vision into actionable plans with measurable outcomes.
• Strong background in complex deal structuring, financial modeling, and contract negotiation.
• Experience in BPO and contact center operations (inbound, outbound, chat, email).
• Exceptional writing, editing, and presentation skills.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Ability to work independently, manage multiple priorities, and travel as needed.
• Demonstrated thought leadership and ability to inspire cross-functional teams.

Benefits

• HMO Coverage plus a dependentfiled
• Dental Coverage
• In-house dental assistance worth ₱5,000, giving you easier access to quality care
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats!

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This role is full-time.