BPO Manager

Why ClearStar Needs You:

The BPO Manager plays a critical role in overseeing ClearStar’s global vendor relationships and outsourced operations. This role ensures third-party partners deliver against performance, quality, and compliance expectations while supporting a scalable, cost-effective operating model. You will drive vendor accountability, strengthen governance, and provide visibility into performance across offshore and nearshore operations.

What You'll Do:

• Lead management of global BPO vendors across offshore and nearshore operations
• Establish and enforce SLA frameworks, performance metrics, and governance standards
• Monitor vendor performance, analyze trends, and drive corrective action plans as needed
• Ensure vendor operations comply with FCRA and data handling requirements
• Build and maintain structured reporting on vendor performance, cost, and quality
• Partner with Operations, Compliance, and Finance to align vendor strategy and execution
• Lead recurring business reviews and performance discussions with external partners
• Support onboarding of new BPO processes, including documentation, training, and pilot oversight
• Identify opportunities to improve efficiency, scalability, and cost effectiveness across vendor operations
• Drive consistency in vendor management practices and documentation

What You'll Need:

• 3–5+ years of experience managing BPO vendors
• Proven experience overseeing offshore or nearshore vendor performance
• Strong knowledge of SLA frameworks, vendor governance, and performance management
• Experience using data and reporting to drive vendor accountability and decision-making
• Strong communication and negotiation skills
• Able to influence cross-functional stakeholders without direct authority
• Experience managing multiple priorities and workstreams
• Familiarity with FCRA or regulated data environments preferred
• Experience working with Philippines, LATAM, or Eastern European vendors preferred
• Project management experience preferred

Who You Are:

You are structured, detail-oriented, and comfortable holding partners accountable to clear standards. You balance relationship management with performance discipline and rely on data to drive decisions. You communicate clearly, operate with strong judgment, and are focused on building scalable, compliant, and high-performing vendor partnerships.

Compensation & Benefits:

The base salary range for this position is $75,000 – $85,000 annually, depending on experience, skills, and qualifications. ClearStar is committed to pay equity and transparency. Actual compensation will be determined based on the candidate’s experience, skills, and qualifications in relation to the requirements of the role.

ClearStar, Inc. welcomes applications from candidates located in the following states: Alabama, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington. ClearStar is an equal opportunity employer.

This description reflects the general nature and level of work assigned to this role and is not a comprehensive inventory of all duties or qualifications.

Additional Information:

• Compensation & Benefits: The base salary range for this position is $75,000 – $85,000 annually, depending on experience, skills, and qualifications. ClearStar is committed to pay equity and transparency. Actual compensation will be determined based on the candidate’s experience, skills, and qualifications in relation to the requirements of the role.
• Location: Remote (United States)

Company Culture:

We believe that success comes from empowered individuals working together, and we're committed to ensuring you feel supported, engaged, and set up for success - wherever you are.

Learning & Development:

Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment - where every opportunity is a steppingstone to success and growth.

Benefits:

• Paid healthcare and life insurance premiums
• Low-cost dental and vision insurance
• Company-paid basic life insurance and a company-paid Short-Term Disability policy
• Employee assistance program
• 401(k) matching up to 4%
• Time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities

Referral Program:

This position is also eligible for the Searching for Stars Employee Referral Program.