Boyd Thermal by Eaton - Senior Quality Engineer

About the role

The Boyd Quality Engineer is responsible for ensuring that Boyd products exceed the requirements and expectations of our customers. This individual will assume full responsibility for all aspects of product quality and serve as Boyd’s representative for all customer issues related to the product. The Quality Engineer will take the actions necessary to improve product quality by identifying and addressing product non-conformances, with an emphasis on proactively managing customer satisfaction by delivering the highest quality thermal products in the industry.

Responsibilities

• Serve as the Boyd lead for product quality and reliability issues for Boyd’s line of System Cooling Products.
• Establish and implement processes for addressing and resolving customer product quality issues in a timely manner.
• Define quality requirements at the shop floor level.
• Work with shop floor management to identify failure modes and drive improvement.
• Ensure timely processing of any product non-conformances found at incoming or in-process inspection.
• Identify and eliminate cost of quality drivers including scrap and rework within manufacturing.
• Communicate directly with shop floor work cells to improve product quality.
• Partner with the service team to participate in failure analysis activities, compile data, and reduce product failure modes.
• Drive CAPA (Corrective and Preventive Actions) associated with product quality through the organization to ensure findings or non-conformances are addressed quickly.
• Lead audits of processes and quality systems.
• Summarize and present product quality data to the Quality Manager monthly.
• Participate in the development of customer prototypes to ensure customer quality requirements are met.
• Serve as a mentor to the organization for advanced problem-solving techniques (8D, 5 Why, DMAIC).
• Define inspection processes, requirements, frequency, and sampling internally and through sub-tier suppliers.
• Drive improvements at key and critical suppliers to ensure high-quality incoming materials.
• Support customers in different time zones.
• Travel up to 10% domestically and internationally when required.
• Advocate for lean, 6S.
• Perform additional duties as required as a member of the Boyd team.

Requirements

• Bachelor’s degree in the appropriate discipline and 3 years of relevant experience. In the absence of a degree, 8 years of relevant experience is required.
• Prior experience with machining, welding, brazing, assembly-based manufacturing, lean, Six Sigma, and 6S.
• Experience operating in an ISO 9001 quality environment. Experience with AS9100 a plus.
• Strong interpersonal skills and ability to work with and manage both suppliers and internal customers.
• Demonstrated record of leading multiple projects while working with stakeholders across multiple functions.
• Strong troubleshooting skills.
• Familiarity with root cause determination tools such as 5-Why, Fishbone Diagrams, etc.
• Core skills/tools should include: Microsoft Office, 8D problem solving, GD&T, Six Sigma, Minitab (statistical analysis), SPC, FMEA.
• Experience with implementation of statistical methods and their application, such as capability studies, gage repeatability and reproducibility (gage R&R), X-bar and R charts.
• Experience with brazing, plumbing, pumps, refrigeration, and troubleshooting of electro-mechanical parts is desirable.

Reporting

The Quality Engineer is a member of the Quality Team reporting to the Quality Manager.

Pay

$100,000–$120,000, bonus eligible.

Schedule

Split or 1st shift.