BOX OFFICE SELLER
Job Summary
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.
WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
What This Role Will Do
- Ensure compliance of cash handling policies and procedures
- Balancing and reconciling daily/nightly ticket sales
- Aid in the reconciliation of cash drawers and ticket stock
- Assist in pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
- Distribute accurate daily ticket counts to Artist Representatives
- Aid in distributing internal Ticket Orders and Reports
- Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
- Provide prompt, courteous and knowledgeable customer service both in person and over the phone
- Facilitate night of show Will Call & Guest List Operations
- Troubleshoot night of show issues (Transfers, barcodes, account issues, etc.)
- Work with Guest Services/Operations on any ADA requirements
- Provide knowledge of upcoming events & upgrades available
- Knowledgeable on the events culture and genre
- Provide positive energy
- Perform daily operations on Ticketmaster host system for sales and other tasks
- Follow opening and closing shift procedures
- Follow standards and processes for ticket types, ancillary events and qualifiers
- Maintain call center phone system, and keep current all phone menus and calendars of events
- Aid in maintaining Box Office cleanliness
- Follow dress code policy – business casual
- Update and modify spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
- Collect, store and track Lost & Found as necessary
- Aid Manager & Supervisor in any tasks as they arise
- Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs
- Ensure compliance with ADA ticket laws
Required
- Knowledge of Cash Handling
- Knowledge of Phone & In Person Customer Service
- Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
- Flexible schedule (days/nights, weekends and holidays)
- Tolerance of all cultures, music and art forms
- Attention to detail in a multi-tasked environment
- Knowledge of ticket sales
- Experience in working in live entertainment operations
- Ticketmaster host system experience
- Experience in identifying counterfeit cash / ID’s