Box Office Representative

About the role

The California Film Institute (CAFILM) is hosting the 48th Mill Valley Film Festival from October 1-11, 2026. This is a seasonal part-time, in-person position ideal for those who thrive in a fast-paced environment and can provide excellent service under pressure.

Responsibilities

• Selling tickets, memberships, and merchandise at box office locations
• Checking in Members and issuing passes
• Resolving customer issues with professionalism and care
• Processing internal ticket requests and ensuring accuracy in order fulfillment
• Providing clear and helpful in-person guidance to patrons
• Aiding with Will Call organization and distribution
• Maintaining ticket inventory and communicating with Box Office Managers on sellouts and low-ticket warnings
• Keeping box office areas tidy, organized, and welcoming
• Supporting daily box office set-up and breakdown (opening/closing procedures)
• Collaborating with Theater Operations and Front of House teams to ensure smooth patron entry and badge validation

Qualifications

• Strong in-person customer service skills
• Ability to stay calm, courteous, and solutions-oriented under pressure
• Detail-oriented with solid organizational habits
• Reliable and punctual with the ability to follow meal and rest break policies
• Experience handling cash and using POS and/or ticketing systems (Agile Ticketing experience a plus)
• Team players with a passion for film and events
• Preference for people based in the Bay Area

Diversity, Equity, and Inclusion Commitment

We strive for a culture where people feel valued, can bring their whole selves to work free of oppression, injustice, harassment or discrimination, and experience belongingness through a common purpose. We are committed to creating an inclusive environment and celebrating diversity.