Box Office Representative

Responsibilities

• Accurately process ticket transactions using the Ticketmaster ticketing system, including sales, exchanges, and refunds.
• Ensure proper collection of payment and documentation for all guests attending shows.
• Provide prompt, courteous, and knowledgeable assistance to guests regarding show schedules, seating options, and ticket availability.
• Resolve ticketing issues efficiently to ensure a seamless guest experience.
• Collaborate with the casino marketing team to manage the distribution and processing of VIP and complimentary casino tickets.
• Maintain accurate records of all VIP transactions.
• Troubleshoot and resolve ticketing discrepancies, technical issues, and guest concerns with professionalism and urgency.
• Create and maintain a positive working environment
• Troubleshoot all ticketing issues
• Deliver exceptional, guest-focused customer service at all times, ensuring a welcoming and positive experience for every patron.
• Support the Box Office Supervisor with daily operations, administrative tasks, and overall ticketing workflow as needed.
• Assist guests with purchasing tickets through Ticketmaster, including troubleshooting issues and guiding them through the process.
• Manage will-call operations, including distributing tickets accurately and efficiently to guests and Caesars Rewards members upon arrival.
• Provide accurate information regarding events, seating, pricing, and venue policies to guests in person and over the phone.
• Maintain organized and secure handling of tickets, cash, and related transaction materials.

Qualifications

• HS diploma or GED.
• Entertainment Experience.
• Excellent customer service and communication skills.
• Ability to work with the public and enjoy customer interactions.
• Good speaking voice and quick thinking ability.
• Ability to work as part of a team and get along with co-workers.
• Flexibility to work any day of the week and any shift.
• Well-groomed appearance meeting company standards.
• Ability to work independently with little supervision.
• Physical ability to maneuver throughout event areas and stand for long periods.
• Ability to bend, crouch, stoop, kneel, crawl, twist, and balance when interacting with guests.
• Ability to lift up to 20 pounds.
• Tolerance for areas containing secondary smoke.