Box Office Attendant | Part-Time | Blue Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About the role

The Box Office Attendant provides great customer service while taking and processing incoming ticket sales in an accurate and reliable manner.

This is a part-time role with an hourly rate of $14.81.

Responsibilities

• Handle all aspects of taking and processing incoming ticket sales from customers at the window
• Help maintain ticketing database in an accurate and reliable manner
• Smile, greet customers, and answer questions about Blue Arena
• Assist managers in requested tasks, including but not limited to light filing, cleaning, and organizing
• Perform other related duties and responsibilities as required
• Communicate in a clear and detailed manner, collaborating with peers, and recognizing conflicts while providing the best resolution
• Operate a computer and other office devices, such as telephones, copy machines, fax machines, etc.
• Move about the office to access storage areas, cabinets, and office machinery
• Move around the arena and event sites before, during, and after events to service clients
• Communicate in-person with others to exchange accurate information

Requirements

• Excellent customer service skills with a positive attitude
• Strong communication skills with particular attention to detail
• Proficient computer skills, including working on Windows-based computers and the internet
• Ability to work independently when needed but still be a part of the overall team atmosphere, helping co-workers and managers as required
• Ability to handle customer concerns/questions/comments in a timely and positive manner
• Ability to work under pressure
• Box office experience is helpful, but not necessary
• Must be able to work a flexible schedule – nights and weekends required
• Multi-task under time constraints while performing job duties
• Strong attention to detail and accuracy, including following simple to complex instructions
• Experience with handling cash and credit cards
• Strong interpersonal skills
• Able to handle periods of prolonged standing, withstanding hot and cold weather temperatures, and medium to high levels of noise during events

Benefits

• 401(k) Savings Plan and 401(k) matching
• One hour of accrued paid leave per 30 hours worked, up to 48 hours per year