Box Office Attd, PT

Starting Pay

$16.00/hr

About the Role

Under the direction of the theatre management team, the Box Office Attendant is responsible for providing support in the theatre and ensuring a high level of guest satisfaction. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager (reporting may vary by location).

Essential Functions

• Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest
• Ensure the security of all box office cash and tickets
• Communicate and enforce various theatre policies including location specific Curfew Policies
• Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling
• Distribute and understand how to operate assistive movie-going equipment
• Operate point-of-sale terminals, process transactions and make accurate change
• Perform daily maintenance duties, including daily stocking of supplies
• Make certain guest service is friendly, helpful and fast
• Enforce ratings to keep underage guests from accessing auditoriums with adult content
• Answer questions from guests and resolve any concerns
• Uphold Marcus' high standards and execute company-wide programs
• Assist with other functions as instructed by the General Manager or a member of the management team

Job Requirements

• Possess strong interpersonal, verbal, and written communication skills
• Willing and motivated to learn new skills and tasks to meet the changing demands of the industry
• Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs
• The ability to work in a high-volume, fast-paced, team environment
• Have a passion for delivering unparalleled hospitality and high quality food & service
• Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies

Physical Requirements

• Frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls
• Required to stand and/or walk
• Must occasionally lift and/or move up to 35 lbs
• Specific vision abilities required include close vision and the ability to adjust focus
• Work is performed in a theatre environment with moderate to high noise level, occasionally loud