Box Office Attd, PT

About the Role

Under the direction of the theatre management team, the Box Office Attendant is responsible for providing support in the theatre and ensuring a high level of guest satisfaction. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager.

Responsibilities

• Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions, and thanking the guest.
• Ensure the security of all box office cash and tickets.
• Communicate and enforce various theatre policies including location-specific Curfew Policies.
• Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
• Distribute and understand how to operate assistive movie-going equipment.
• Operate point-of-sale terminals, process transactions, and make accurate change.
• Perform daily maintenance duties, including daily stocking of supplies.
• Make certain guest service is friendly, helpful, and fast.
• Enforce ratings to keep underage guests from accessing auditoriums with adult content.
• Answer questions from guests and resolve any concerns.
• Uphold Marcus' high standards and execute company-wide programs.
• Assist with other functions as instructed by the General Manager or a member of the management team.

The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Requirements

• Possess strong interpersonal, verbal, and written communication skills.
• Willing and motivated to learn new skills and tasks to meet the changing demands of the industry.
• Flexible and accessible work schedule that includes late evenings, weekends, and holidays as dictated by business needs.
• The ability to work in a high-volume, fast-paced, team environment.
• Have a passion for delivering unparalleled hospitality and high-quality food & service.
• Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies.

Physical Requirements

• Frequently required to sit, talk, and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls.
• Required to stand and/or walk.
• Must occasionally lift and/or move up to 35 lbs.
• Specific vision abilities required include close vision and the ability to adjust focus.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Work is performed in a theatre environment. The noise level is usually moderate to high with an occasional loud environment.

Pay

Starting pay: $(Insert Wage)/hr.

Schedule

Variable shifts; part-time.

Benefits

• Free movies
• Amazing growth opportunities