Box Office Agent

Responsibilities

• Processing and verifying credit card and cash transactions
• Maintain constant surveillance of cash drawer to ensure accuracy
• Maintain superior customer service both in person and over the phone
• Answer phone promptly and with a phone
• Guest relations
• Will call window
• Processing opening and closing paperwork
• Knowledge of talent and entertainment
• Absorb and respond to guest inquiries
• Assist with miscellaneous box office projects as directed

Requirements

• Working knowledge of phone handling, cashiering, customer service
• Entry level knowledge of basic computer operation and point of sales systems
• Excellent skills in customer service, phone etiquette, cash handling, filing, multi-task environment, attention to detail
• Ability to communicate, work well with others, work in a high-volume, and sometimes stressful environment
• Ability to type 30 wpm
• High School Diploma or GED
• Previous Ticketing experience (preferred)
• Must be able to work a flexible schedule, including weekends and holidays

Physical Qualifications

• Working environment is fast-paced
• Position requires repetitive use of arms for answering busy phones and typing
• Must be able to lift or move up to 25 lbs. using proper lifting techniques