Bowling Center Lead Attendant

Essential Duties And Responsibilities

• Aid the GSR bowling center management in the scheduling of the bowling department.
• Attend GSR bowling center management meetings and provide updates on the bowling department.
• Provide proper and professional service to all guests in a friendly, courteous, and timely manner.
• Maintain constant contact with both internal and external guests to ensure optimal guest service.
• Ensure pin spotters, scoring systems, lane machines, lanes, bumpers, and all related items are functioning and in proper working order.
• Train other leads and attendants in a positive, respectful manner and encourage their growth in their careers.
• Promote all bowling, drink, and food specials and events as requested.
• Input and ring-up charges for guest orders using the POS system.
• Create a check for each transaction and make and return any change as needed.
• Maintain cleanliness and sanitation of guest areas and equipment, including removing empty glasses/bottles, cleaning ashtrays, emptying garbage, sweeping/mopping floors, scrubbing/sanitizing equipment, etc.
• Maintain proper and adequate set-up of bowling center daily, including before, after, and during shift.
• Refill chemicals, hand soap containers, etc.
• Listen and respond to guest inquiries using a positive, clear speaking voice.
• Answer questions and aid in providing guest satisfaction.
• Relay accurate information to guests regarding hours of operation, hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Verify incoming and current parties, groups, and events for the day, referring to the weekly event schedule and event booking sheets.
• Aid leagues, tournaments, and special events with awards, ticket calling, side pot and bracket calls, and whatever else they might need as requested.
• Clean and organize approaches, the settee area, the concourse, tables, chairs, and all meeting rooms.
• Set up and break down meeting rooms and tables as needed.
• Bring guests bowling ramps as requested.
• Visually inspect rental shoes and house bowling balls for wear and tear. Replace as needed.
• Assist with clerical services, ensuring league officers receive their league standings and recaps prior to league practice and returning filled-out recaps after league is over.
• Perform other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Meet requirements of regular attendance to effectively complete job responsibilities in a timely manner.
• Exhibit courteous, respectful, and appropriate communications and present information in a concise and understandable format.
• Foster a positive work environment, collaborate with others, and contribute tangibly to the team.
• Communicate verbally in English and participate in meetings to stay informed of new rules, regulations, and procedures and discuss other concerns.
• Show simple reading, writing, math, and task completion skills.
• Show coordination, instructing, following instructions, influencing others, problem-solving, independent judgment, and decision-making skills.
• Be flexible to work all shifts including holidays, nights, and weekends as business needs dictate.

Physical Demands

• Stand and walk constantly, sit occasionally, reach overhead, bend over, crouch, kneel, crawl, and balance during the duration of their shift.
• Lift/carry and push/pull 50lbs or less occasionally.
• Occasionally use repetitive use of both hands, light grasping motions, and firm/strong grasping motions.
• Frequent use of vision abilities including distance, depth perception, field of vision, and color vision.

Work Environment

• Work performed consistently indoors alone and frequently with and around others.
• Face-to-face communication with others on extended shifts around computer equipment, electrical, and mechanical devices.
• The noise level in the work environment is usually moderate to loud.
• Exposed to solvents/oils, dirt/dust, moving objects, and slippery surfaces.