Bowling Attendant

Starting Wage: $17.15/hr

About the Role

At Angel of the Winds, the World’s Friendliest Casino Resort, we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values: Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Provide bowling guests with efficient, courteous customer service.
• Maximize the utilization of lanes and equipment through efficient control of customer flow.
• Issue lanes to guests, assist with tournaments and special events/promotions.
• Maintain procedures for credit control, handling of financial transactions, and security of monies.
• Perform maintenance of Bowling Center equipment and assist customers as needed.
• Clean and maintain proper conditions of lanes and approach areas.
• Work in conjunction with other departments on promotions, property needs, and any food and beverage accommodations requested.
• Assist the Beverage team with public events held in the adjoining event space when needed.
• Perform routine maintenance and cleaning of pinsetters and auto-scoring equipment.
• Clean bowling lanes, gutters, and ball return areas.
• Retrieve, transport, and store parts and supplies.
• Maintain organization and cleanliness of parts storage and workshop areas.
• Assist mechanics as needed with repair duties.
• Follow safety procedures related to equipment operation and use of chemicals, repair pinsetter auto-scoring equipment.
• Inspect Bowling facility and public areas for cleanliness and appearance on a daily basis.
• Follow and ensure that Policies and Procedures of the Bowling property and Casino Operation are followed.
• Ensure compliance with Tribal, State, and Federal regulations.
• Ensure control/protection of company assets.
• Work nights, weekends, and holidays as required.
• Perform other duties as assigned.

Qualifications

• Exceptional guest service skills are required.
• Knowledgeable in bowling operations and reservation systems preferred.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem-solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems.
• Ability to prepare reports, correspondence, charts, forms, and other information and instructions.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency.

Physical Demands and Work Environment

• Constantly requires the ability to receive detailed information through oral and written communication.
• The position requires exerting up to 75 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Requires repetitive movement with the ability to stand and/or walk for an entire shift.

Pay

$17.15 per hour