Bowl Food Court Supervisor

Essential Job Functions

• Ensures exemplary customer satisfaction through prompt, efficient, and friendly service at all times.
• Affords assistance in assessing menu items, recipes, and condiments to enhance product offerings and guest satisfaction; recommends and implements adjustments as needed.
• Promotes a guest-focused service culture by modeling prompt, professional, and courteous behavior.
• Supervises food court staff, including hiring, scheduling, approving leave, training, coaching, conducting performance evaluations, and supporting employee development.
• Prepares food orders, including cooking and frying, and ensures timely and accurate delivery of completed orders.
• Operates the cash register and point-of-sale (POS) system accurately, including entering orders, applying discounts, processing payments, and providing correct change.
• Administers POS register functions, including running reports, maintaining supplies, and requesting service or repairs as needed.
• Adheres to all food handling codes, regulations, and safety practices, and promotes compliance among staff.
• Maintains accurate inventories of food and supplies; replenishes stock by preparing orders and requisitions; verifies deliveries and reconciles received goods with authorized payments.
• Maintains customer dining areas in a clean and orderly condition, including tables, chairs, and floors; promptly removes and disposes of trash, utensils, and beverage containers.
• Affords assistance in the planning and execution of Food Court promotions and special initiatives.
• Keeps the Manager informed of grill operations, including operational plans, staffing needs, concerns, and issues.
• Remains informed of WRC events and activities to anticipate service demands and staffing requirements.

Qualifications

• Three (3) years of F&B experience.
• One (1) year of supervisory experience.
• One (1) year of customer service experience.
• A High School Diploma or GED or ten years of experience.
• Demonstrates computer skills with Microsoft Excel and Word.
• POS (Point of Sale) System experience.
• Strong communication skills – needs to generate proficient written correspondence, and possesses effective oral, verbal, and interpersonal skills and abilities to work effectively in a variety of situations with a diverse workforce.
• Licensed/certified as a food handler within one month of employment, and maintains certification.
• Stand and/or walk for long periods, needs to perform repetitive motions with wrists, hands, and fingers; needs to lift and maneuver 50 lbs. routinely throughout the day.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees.
• Must be able to work a flexible schedule in times of high business volume and special events.
• Must be able to pass a criminal history background check.
• Must be at least 21 years of age.