Boutique Operations Manager

Responsibilities

• Deliver exceptional customer service rooted in kindness, integrity, and faith-based values
• Drive sales performance while maintaining a positive, uplifting shopping experience
• Model professionalism, accountability, and Christ-centered attitude in all interactions
• Ensure the store's appearance aligns with brand identity, is attractive to customers, and holds competitive standards
• Handle customer concerns with grace, wisdom, and solution-focused care
• Aim to meet store & personal sales goals and comply with operational procedures
• Lead and supervise retail staff, including hiring, training, coaching, and evaluating performance to foster a motivated and high-performing team
• Oversee daily store operations, including opening and closing procedures, cash handling, POS system management, and shift management
• Manage inventory control by monitoring stock levels, conducting regular stock audits, and coordinating purchasing and replenishment activities to ensure product availability
• Implement effective merchandising strategies to enhance product presentation and drive sales growth through visual displays and promotional campaigns
• Develop and execute sales plans by setting targets, analyzing sales data, and motivating the team to achieve retail goals
• Handle customer service issues promptly and professionally, ensuring a positive shopping experience that encourages repeat business
• Cook up with marketing teams to execute local promotional activities and maintain a strong store presence within the community

Qualifications

• Proven management experience within the retail industry, particularly in sales team leadership and store operations
• Strong skills in negotiation, employee orientation, interviewing, recruiting, payroll processing, bookkeeping, and inventory management
• Familiarity with POS systems, purchasing procedures, pricing strategies, cash handling, cashiering, and inventory control techniques
• Excellent communication skills with the ability to lead teams effectively through managerial communication and training & development initiatives
• Demonstrated leadership in retail management roles with supervisory experience in retail sales environments
• Knowledge of retail math including budgeting, pricing strategies, sales analysis, and basic math skills for operational tasks
• Experience with operational management tasks such as merchandising, stocking, marketing efforts, wireless sales, time management, organizational skills, and administrative responsibilities
• Additional qualifications include assistant manager experience or managerial experience retail or specialty stores; familiarity with phone etiquette; organizational skills; and a passion for delivering outstanding customer service

Benefits

• Employee discount
• Occasional Bonus

Experience

• Fashion Retail: 1 year (Required)
• Retail Management: 1 year (Preferred)
• Social Media: 1 year (Required)
• Marketing: 1 year (Preferred)
• Bachelor's Degree

Shift Availability

• Day Shift (Required)
• Weekend Availability (Required)
• Holiday Availability (Required)

Work Location

• In person and Hybrid Occationally