Boutique Manager at Somerset

About the Role

A Tag Heuer Boutique Manager is a performance-driven sales expert, team leader, brand ambassador, client development specialist, and operations excellence supervisor.

Responsibilities

• Play an active role on the sales floor to increase boutique sales and achieve objectives.
• Analyze the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales) and identify business opportunities.
• Establish 360° action plans to address business opportunities.
• Stay updated on the watch industry and local market competitive environment.
• Set individual and collective objectives, follow performance, and conduct team member reviews.
• Shadow and support team members on the floor, provide immediate feedback, and develop their skills.
• Ensure team motivation, cohesion, and a positive, inclusive, and supportive work environment.
• Identify and hire new team members.
• Ensure outstanding service is offered to all visitors in-store.
• Embody Tag Heuer’s brand values and act as a passionate Brand Ambassador in and outside the boutique, especially at events.
• Ensure grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines.
• Proactively network and connect with local people of influence.
• Lead the team to develop long-term relationships with clients.
• Set and follow collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments).
• Ensure qualitative client data collection and leverage data to address clients in a personally relevant way.
• Plan events in line with brand strategy, coordinate stakeholders, and assess ROI.
• Oversee boutique operational processes (inventory, cash, security, store opening/closing) in line with internal guidelines.
• Ensure compliance with internal control policy.
• Supervise store expenses and maintenance.

Requirements

• Management experience in a luxury retail environment.
• Creative business driver with a results-oriented mindset.
• Excellent interpersonal, communication, and presentation skills.
• Inspirational leader able to coach and develop a high-performing team.
• Client-centric mindset focused on recruiting new clients and growing the active client base.
• Agile manager able to multi-task in a fast-paced environment.

Benefits

• Medical insurance.
• Bonus or commission structure.
• Paid time off and retail holiday pay.
• 401k with automatic employee contribution.
• Employee assistance programs.

Pay

$100,000 - $115,000 base salary plus bonus target.