Boutique & Awards Specialist

Position Overview

The Awards & Boutique Specialist oversees award ordering and manages awards inventory across warehouse locations nationwide. Additionally, the role supports the planning, coordination, and execution of Spotlight’s merchandise operations by assisting with managing merchandise inventory, online order fulfillment, and boutique logistics.

Key Responsibilities

• Oversee Awards Orders with multiple suppliers meeting time sensitive delivery dates
• Manage multiple inventories of awards both on- and off-season across several tours and various warehouse locations nationwide
• Calculate and communicate awards inventory pack needs to warehouse staff through “pick list” documents for replenishment of trucks in different locations
• Carefully track awards needs and usage via custom Excel documents
• Calculate awards spend and cost per event post show
• Assist in Managing boutique warehouse stock and create marketing materials to optimize productivity and sales
• Receive, tag, fold, and organize merchandise while maintaining accurate inventory records
• Process transfers, markdowns, and adjustments in the POS system
• Partner with the Boutique Manager on product selection, design, purchasing, and quantity analysis
• Monitor product turnover, replenishment needs and implement markdown recommendations
• Fulfill and ship online orders, ensuring timely processing and customer satisfaction
• Assist in creating training materials for seasonal boutique staff as requested
• Deliver exceptional customer service to clients backstage and contribute to meeting or exceeding boutique sales goals as scheduled
• Support boutique operations through other duties as assigned

Key Qualifications & Competencies

• High school diploma required; college degree (Preferred)
• Logistics knowledge with an understanding of supply chain and demand
• Experience updating budgets, placing orders, managing inventory, and overseeing distribution to multiple warehouses
• Minimum of one year in Technical Theatre and/or one year in retail, customer service, or a related field
• POS system experience (Preferred)
• Dance, theater, or performing arts experience (Preferred)
• Knowledge of merchandising and cash handling
• Excellent organizational skills with strong attention to detail
• Ability to stand, move, bend, and lift up to 50 pounds to support event setup and operations
• Must enjoy travel, including airports, rideshares, and road trips
• Proficient in Microsoft Windows OS, Excel, and Word
• Strong verbal and written communication skills
• Self-management skills with the ability to hold oneself accountable
• Ability to thrive in fast-paced, deadline-oriented environments
• Positive attitude, reliability, and adaptability to changing business needs