Boutique Assistant Manager | Brea Mall

About the role

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative, and a little cheekier than you would expect, Honey Birdette has quickly become the most talked about lingerie brand. We inspire, create curiosity, and empower women through their beauty and confidence.

Responsibilities

• Provide excellent customer service to all customers
• Support Team in building an effective clienteling program and grow IG followers
• Lead Team to deliver weekly sales goals in toys, bondage, lingerie
• Seek to understand Customer issues, expectations and needs; take an innovative approach to anticipate and act with urgency
• Ensure Customer complaints managed via the Customer complaint policy and improvement plans implemented
• Deliver on commitments made to internal and external Customers upholding integrity
• Support all Boutique events to ensure creation of a positive Customer experience
• Provide targeted coaching and feedback to ensure company benchmarks are achieved and Team are continually improving
• Uphold a culture of feedback to constantly enhance and keep the Team motivated to perform and develop within the Boutique
• Create a safe work environment and exercising duty of care to protect others which includes submitting incident reports via The Hive.
• Support the Boutique Manager in ensuring Teams are compliant with necessary administrative functions such as store operations, visual merchandising, sales generation and team development.
• Support Boutique Manager by ensuring the Team follows scheduling expectations and meets state and federal employment laws and regulations.
• Participate in the performance management cycle with the Team.
• Ensure presentation is always immaculate through implementing policies, procedures and relevant tools to support superior Boutique standards that will in turn support exceptional Customer experiences
• Assist in controlling store financial losses through upholding inventory policies, procedures and action plans as required
• Understanding and communicating business directives, marketing campaigns, sale set ups and operational changes
• Uphold a high expectation of 48-hour response time on all emails, ensuring all Boutiques respond urgently with all action required from Leadership Team and Customer Support Team
• Ensure banking and Customer orders are completed in a timely manner in line with company expectations
• Undertaking other duties as required to ensure the smooth running of the boutique

Requirements

• Must be able to lift and carry up to 25 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
• Able to stand and walk for 8 hour shifts and 40 hour work weeks.
• Ability to use technology (mobile devices, computers).
• Ability to read instructions, reports, and information on computer/register screens and to key information into the computer daily.

Qualifications

• Must have