Boutique Assistant (Long-Term Temporary Assignment) - Palo Alto

Key Responsibilities

• Create exceptional client experiences
• Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
• Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
• Utilize Maison storytelling and heritage to enhance the client experience
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing
• Aid the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
• Absorb quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed
• Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
• Optimize the boutique environment
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
• Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
• Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
• Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Absorb inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Absorb daily set up and break down of boutique for opening/closing as needed
• Absorb organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
• Absorb special projects as needed

Qualifications

• Education: Associate’s or Bachelor’s degree preferred
• Industry Experience: Previous experience especially in luxury retail, service or hospitality industry is a plus
• Technical Skills / Abilities: Excellent computer skills and use of technology MS Office experience required; SAP knowledge preferred
• Additional language skills: A plus
• Personal Skills: Must be available to work retail hours (including weekends) and travel for trainings as needed
• Ability: Ability to work in a fast-paced, evolving environment
• Skills: Strong analytical, organizational, and interpersonal communication skills are required
• Attention to Detail: Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Collaborative Approach: Strong understanding of client service needs and priorities (internal and external)
• Intellectual Curiosity: Strong understanding of client service needs and priorities (internal and external)