Boutique Assistant (Long-Term Temporary Assignment) - Soho

Responsibilities

• Build extraordinary client experiences through hospitality excellence
• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Enhance the boutique environment
• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Aid with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Aid clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.

Qualifications

• Previous experience especially in luxury retail, service or hospitality industry is a plus.
• Excellent computer skills and use of technology, MS Office experience required; SAP knowledge preferred.
• Additional language skills are a plus.
• Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling. The role typically requires lifting/moving up to approx. 45 lbs.