Boutique Assistant, Chicago

Responsibilities

• Reporting to the Sales Manager, deliver an exceptional client experience by providing support to Sales Associates, daily boutique maintenance and operations, assisting Reception, and participating consistently in the Van Cleef & Arpels Service Excellence Ceremony.
• Handle daily replenishment of selling floor supplies such as shopping bags and wrapping paper as needed to ensure smooth operations.
• Participate in setting up and breaking down the boutique at opening and closing.
• Responsible for proper handling of morning jewelry set‑up and evening jewelry pulling, as well as backstock maintenance.
• Accurately backfill POS stations and desks.
• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition.
• Greet clients and assist with Reception duties.
• Respect all protocols defined by Management and Corporate regarding the client experience.
• Uphold Van Cleef & Arpels image by maintaining a professional demeanor and following the Service Charter.

Requirements

• Bachelor’s degree or equivalent.
• At least two years of experience in a fast‑paced luxury environment (preferred).
• Strong organizational skills and adept at multitasking, capable of managing multiple projects simultaneously.
• Proficiency in computer skills is essential.
• Excellent communication and verbal abilities to interact effectively with customers and colleagues.
• Familiarity with SAP software is a plus.
• Fluency in multiple languages is beneficial for serving a diverse clientele.
• Proactive and adaptable individual who can thrive in a dynamic retail environment while providing exceptional customer service and support to ensure smooth boutique operations.

Benefits

• Comprehensive benefits program including medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Income protection solutions: life insurance, disability benefits, and 401(k) with employer match.
• Paid time off, wellness reimbursement benefit, and access to the employee assistance program.
• Volunteer days off to support community initiatives.

Pay

Salary range: $27 – $28 per hour (hourly).