BOUCHERON Boutique Coordinator (New Boutique Opening Sept 2026)

Job Responsibilities

• Welcome clients with discretion, warmth, and professionalism, setting the tone for a refined boutique experience
• Aid Sales Advisors during client appointments by preparing jewels, presentation trays, and refreshments
• Ensure presentation areas and visual displays are immaculate, replenished, and always aligned with brand standards
• Collaborate and support internal clients for celebrity fittings, photo shoots, and internal transfers and consignments
• Oversee the daily rhythm of the boutique, ensuring appointments, deliveries, and service requests are coordinated without disruption
• Receive, ship, and maintain inventory cycle counts for operational efficiency
• Manage semestrial store inventory
• Maintain client repairs, after-sale process
• Maintain stockroom organization, ensuring pieces are prepared for appointments and safely returned post-viewing
• Manage boutique supplies, packaging, and stationery, ensuring readiness for client interactions and gifting moments
• Open and close the boutique
• Supervise security schedules and cleaning crew duties

Qualifications and Skills

• 2 - 4 years’ Experience in luxury retail, fine jewelry, or hospitality in a client-centric role
• A refined presence and polished communication style, both written and verbal
• Ability to balance discretion with warmth in client interactions
• Proficiency with luxury retail systems, appointment management, and basic administrative tools
• A genuine appreciation for high craftsmanship, heritage, and brand storytelling
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with ERP systems (e.g., SAP) and CRM tools is a plus
• Strong organizational and multitasking abilities
• Exceptional communication and interpersonal skills
• A deep understanding of luxury client expectations and white-glove service standards
• Ability to support boutique events and private appointments
• Trusted to handle sensitive client information and high-profile appointments
• Ability to work retail hours, including weekends and holidays
• Fluency in additional languages beyond English is a plus