Booth Attendant

Duties And Responsibilities

• Projects a positive image
• Greets and acknowledges all guests upon arrival and departure
• Enters proper data into the Valet parking system (CVPS) accurately and efficiently
• Processes vehicle keys according to company guidelines
• Obtains keys from attendants, documents, and places keys on ‘key board’ in the appropriate location
• Ensures documentation of all vehicles is in correct format and completed by the valet attendants
• Places employee/vehicle information in a manual format and/or computerized system
• Ensures time between key issuance and vehicle return are within established time standards
• Calculates parking charges and collects fees from guests
• Facilitates Bell and Valet team member requests
• Affords assistance on the front drive and/or parking and retrieving vehicles as needed
• Keeps valet area clean and properly supplied
• Calculates fees for electric scooters and fees from guests as required
• Executes required guest service standards to make guests feel welcome and important
• Resolves guest issues and disputes
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Reduces claims by strict adherence to departmental policies & procedures
• Performs other duties as assigned

Job Requirements

• A High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• An outgoing, friendly, helpful personality and a positive attitude- required
• Good writing and verbal communication skills required a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Experience in customer relations- preferred
• Must successfully pass job interview, including a guest service audition
• Successfully meet the standards set by an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude
• Must be able to lift and carry up to fifty (50) pounds
• Must have and maintain valid state-issued operator driver's license
• Must be able to successfully pass a MVR (motor vehicle report) check
• Any DUI conviction within the last three (3) years will disqualify any applicant
• Good writing and verbal communication skills necessary
• Must be able to stand, walk, or run for entire shift
• Must be able to run to retrieve vehicles and run to valet booth after parking vehicles during the entire shift
• Must be able to endure outside elements/conditions – heat, cold, wind, rain, etc.
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test if administered
• Must have willingness and ability to work in a smoke/secondary smoke environment
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position