Booth Attendant - Knoxville, TN

Position Summary

The Parking Booth Attendant is responsible for providing outstanding customer service while managing vehicle entry and exit, issuing parking tickets, processing payments, and assisting guests. This position helps maintain a safe, organized, and efficient parking operation while creating a positive experience for every customer.

Primary Objective

Provide exceptional service by accurately processing parking transactions, assisting guests, maintaining accurate records, and supporting the safe and efficient operation of the parking facility.

Essential Duties And Responsibilities

• Greet guests in a friendly and professional manner.
• Issue parking tickets and process cash, credit card, and electronic payments accurately.
• Operate parking equipment and point-of-sale (POS) systems.
• Answer guest questions regarding parking rates, policies, and directions.
• Monitor vehicle entry and exit to maintain efficient traffic flow.
• Balance cash drawer and complete daily transaction and revenue reports.
• Report equipment issues, safety hazards, accidents, or suspicious activity.
• Keep the booth and work area clean, organized, and well-stocked.
• Communicate effectively with team members and management.
• Follow company policies, attendance standards, and safety procedures.
• Perform other duties as assigned.

Qualifications

• A high school diploma or GED preferred.
• Customer service or cashier experience preferred.
• Basic computer and cash-handling skills.
• Strong communication, attention to detail, and problem-solving abilities.
• A valid driver's license may be required depending on the location.

Physical Requirements And Work Environment

• Ability to sit or stand for extended periods.
• Occasionally lift up to 25 pounds.
• Ability to work indoors and outdoors in varying weather conditions.
• Flexible availability, including nights, weekends, and holidays.

Customer Service

Deliver professional, friendly, and efficient service while creating a welcoming experience for every guest and representing Parking Management Company with professionalism.

Competency/Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• A high school diploma or general education degree (GED).
• Customer service experience preferred.
• A customer service attitude and a willing, helpful demeanor is mandatory.

Certificates And Licenses

• A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Candidates must also pass and maintain a clean background check.
• No special certifications are necessary for this position.

Additional Compensation And Benefits

• Health Benefits – Medical, vision and dental insurance.
• Supplemental Insurance – Life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Belleview University.
• Nationwide discounts through Perks at Work.
• Military friendly employer.

Pay Transparency

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.

EEO Statement

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.