Boomi Runtime Specialist - Remote

About the Role

The Boomi Runtime Support Specialist is responsible for supporting, maintaining, and improving an existing Boomi Runtime environment. This role focuses on the day-to-day reliability, availability, security, performance, and operational health of already-established Runtimes and Runtime Clusters. The specialist manages and resolves issues in a Production Boomi Runtime, provides production support, troubleshoots Runtime and integration issues, and coordinates with Infrastructure, application development, and IT Security teams to ensure compliance and resolve problems. They also recommend and implement improvements to the existing Boomi architecture without disrupting active integrations.

Responsibilities

• Provide day-to-day operational support for existing Boomi Runtimes, Runtime Clusters, and associated platform components, including on-call support for the production environment.
• Maintain the current Boomi Runtime architecture and Atom topology, making controlled improvements as business and technical requirements evolve.
• Support production, test, and development Runtime environments while meeting company SLAs.
• Investigate and resolve Runtime availability, deployment, execution, connectivity, and configuration issues.
• Respond to incidents and service requests related to the Boomi platform.
• Coordinate with application and integration developers on issues involving process design, deployment, connectivity, or runtime execution.
• Support change management activities, including configuration updates, maintenance, upgrades, and controlled platform changes.
• Maintain operational runbooks, support procedures, architecture diagrams, and configuration documentation.
• Manage installation, configuration, patching, upgrades, and ongoing maintenance of existing Boomi Runtimes and Runtime Clusters.
• Oversee Runtime configuration and high-availability settings.
• Validate Runtime health following maintenance, configuration changes, deployments, or infrastructure updates.
• Review Runtime logs, system metrics, process execution information, and error conditions.
• Coordinate with Infrastructure teams on operating system, server, network, storage, certificate, and connectivity dependencies.
• Monitor the health, availability, capacity, and performance of the existing Boomi Runtime environment.
• Proactively identify resource constraints, recurring errors, capacity concerns, and other conditions that could affect operations.
• Evaluate and tune Runtime performance parameters based on integration workload.
• Develop and maintain monitoring, alerting, and escalation procedures.
• Manage Boomi user access, roles, permissions, and custom role creation.
• Troubleshoot user access, authentication, authorization, and platform functionality issues.
• Ensure compliance with security standards and access-control requirements.
• Collaborate with IT Security on access reviews, vulnerability remediation, and compliance requirements.
• Maintain and improve disaster recovery strategies for the Boomi Runtime environment.
• Participate in disaster recovery exercises and validate Runtime service restoration.
• Collaborate with cross-functional teams to resolve platform issues and fulfill operational requirements.
• Identify opportunities to improve monitoring, automation, documentation, and platform resilience.

Qualifications

• Experience providing production support for an existing Production Boomi environment, including on-call support.
• Hands-on experience administering Boomi Runtimes, Runtime Clusters, and Atom topology.
• Experience troubleshooting Runtime availability, deployment, execution, connectivity, configuration, and performance issues.
• Experience with Runtime installation, configuration, maintenance, upgrades, and high-availability settings.
• Experience monitoring enterprise integration platforms and responding to operational incidents.
• Experience managing users, roles, permissions, and access-related issues in Boomi.
• Knowledge of disaster recovery and business continuity concepts for integration platforms.
• Understanding of enterprise security standards, access controls, certificates, and compliance requirements.
• Experience working with Infrastructure, application development, and IT Security teams.
• Strong incident management, troubleshooting, documentation, and communication skills.

Preferred Qualifications

• Experience supporting Boomi in a large enterprise, utility, or regulated environment.
• Experience with clustered, highly available, or distributed Runtime environments.
• Familiarity with enterprise monitoring, logging, alerting, and IT service management tools.
• Understanding of networking concepts, including DNS, firewalls, proxies, and connectivity troubleshooting.
• Experience with infrastructure automation or configuration management.
• Boomi certification or equivalent integration-platform experience.
• Experience developing operational runbooks and disaster recovery procedures.

Additional Requirements

The role is remote, but the hired candidate must visit headquarters once for identity verification. Any additional on-site visits will be announced with ample lead time. Work hours are 9 am to 5 pm, and a Bachelor's degree is required.