Bookstore Associate Lead

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life, and spreading the Gospel of Jesus Christ.

About the role

The Bookstore Associate Lead position exists to provide support including handling cash/receipts, coordination of financial and Bookstore reports, receiving and inventory, communication via signage, internal and external channels, and social media, as well as customer service duties. This position also can lead the team confidently if there is no management on site.

Responsibilities

• Sets cash drawers for the day
• Prepares daily cash balance, reconciliations, and bank deposits
• Prepares daily, weekly, and monthly reports for Bookstore, Finance, and other departments
• Manages the cash base in the bookstore
• Opens and closes the bookstore on a schedule determined by Bookstore management, including counting the cash drawers
• Accesses and works in a secured area with the bookstore safe
• Creates and monitors Bookstore communication to include social media, Facebook, newsletter, etc.
• Creates signage used in the bookstore
• Coordinates internal communication (ImIn, Did You Know, etc.)
• Is responsible for receiving vendor orders and maintaining backstock
• Is responsible for yearly cycle counts of the inventory
• Represents the ministry of Focus on the Family to visiting constituency and local customers
• Processes sales transactions accurately and efficiently using point of sale software system
• Has a comprehensive knowledge of the methods, procedures, and policies within the organization
• Answers a variety of correspondence with oversight
• Receives, distributes, and screens incoming mail for appropriate distribution; categorizes/prioritizes and prepares responses
• Is responsible for processing all customer shipping orders
• Is responsible for taking care of customers with defective product via mail
• Orders and inventories office supplies; maintains machine supplies and assists with retail supplies
• Facilitates onboarding for new employees on policies and procedures specific to the bookstore
• Functions as back up to management when not available
• Assists in identifying inventory needs and communicates needs to management
• Performs Bible imprinting
• Maintains Broadcast Resources and display
• Attends regular staff meetings
• Performs other duties as assigned

Requirements

Character/Spiritual

• Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
• Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
• Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
• Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
• Engages in Christian ministry
• Demonstrates behaviors aligned with FOF core values
• This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times

Personal Characteristics

• Approachable, articulate, detail-oriented
• Personable, friendly, courteous, and outgoing personality
• Self-motivated, able to work without close supervision
• Creative, flexible, quick learner, team-oriented

Knowledge/Experience

• Associate’s Degree or equivalent
• 2-4 years of experience in retail sales, basic accounting, and customer service
• In-depth knowledge of FOF mission, philosophy, and values

Skills, Abilities, and Special Talents/Gifts

• Ability to handle ever-changing atmosphere of retail environment
• Ability to transcend personal issues to be an excellent representative of FOF at all times
• Ability to empathize with and calm agitated constituents/customers
• Basic understanding of Microsoft Office
• Basic understanding of Bookstore Manager Point of Sales software or equivalent
• Ability to multi-task
• Excellent communication (listening and verbal) and interpersonal skills
• Basic organizational skills
• Ability to work effectively in a multi-function team environment
• Ability to operate point of sales system and standard office equipment (adding machine, multi-line telephone, etc.)
• Good presentation skills (presenting or explaining product)
• Flexible in work scheduling and workload, including working on Saturdays
• Ability to describe product in a competent manner
• Strong understanding of the various FOF ministries and how they impact one another
• Strong attention to detail and accuracy
• Ability to accurately handle money transactions and reconciliations
• Aptitude for handling unique situations
• Discretion in handling confidential information
• Integrity in handling cash

Stewardship

• Responsible for a cash base of $2,500

Working Environment/Physical Requirements

• Must be able to pass a Post Offer Pre-hire Physical exam
• Occasional holiday and weekend work is required
• Retail bookstore—10,000 sq. feet
• Ability to stand or walk throughout entire work shift, stooping, kneeling
• Repetitive motion—keying sales transactions
• Ladder work with required training
• Some Holiday work required
• Ability to lift up to 40 lbs.

Pay

$18.65 to $21.99 per hour

Benefits

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Temporary employees are not eligible for benefits, except for:

• Sick Time
• Bookstore Discount
• Fitness Center