Booking Coordinator/Administrative Assistant

About the role

As our Booking Coordinator & Administrative Assistant, you'll be at the heart of the operation, helping create unforgettable experiences for schools, families, community groups, and special event guests. From coordinating reservations and supporting special events to assisting with office administration and team member programs, you'll play a key role in ensuring every day is a success. This is an exciting opportunity for someone who enjoys variety, takes pride in staying organized, and loves delivering exceptional service both behind the scenes and face-to-face.

Responsibilities

• Manage school, group, birthday party, and special event bookings from start to finish.
• Build strong relationships with schools, community organizations, and corporate partners.
• Welcome and assist groups during their visit to ensure a seamless experience.
• Maintain reservation systems, booking calendars, and guest records.
• Prepare attendance forecasts, booking reports, and revenue updates.
• Support promotional events, familiarization tours, and community outreach initiatives.
• Provide administrative support to the General Manager and leadership team.
• Maintain confidential employee, operational, and business records.
• Organize contracts, invoices, employee files, and office documentation.
• Manage office supplies, uniform inventory, breakroom supplies, and vendor orders.
• Assist with purchase orders and vendor communications.
• Coordinate mail, deliveries, and courier services.
• Welcome vendors, applicants, guests, and visitors to backstage and office areas.
• Help maintain professional office spaces and team communication boards.
• Ensure office equipment and technology resources are operating efficiently.
• Assist with recruiting activities, job fairs, candidate screenings, and interview scheduling.
• Support onboarding and orientation programs for new team members.
• Help coordinate recognition activities, engagement events, and team celebrations.
• Maintain staffing and administrative records.
• Contribute to initiatives that enhance the overall employee experience.

Requirements

• Highly organized with exceptional attention to detail.
• Strong communication and customer service skills.
• Comfortable managing multiple priorities in a fast-paced environment.
• Professional and approachable when interacting with guests, team members, vendors, and community partners.
• Proficient with Microsoft Office and administrative systems.
• Experience in administration, reservations, hospitality, guest services, event coordination, office management, or a related field is preferred.
• Ability to maintain confidentiality and exercise sound judgment.

Qualifications

• High School Diploma or GED.
• Minimum 2 years of customer service, administrative, hospitality, sales coordination, or office support experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to manage multiple projects in a fast-paced environment.
• Strong attention to detail and follow-through.
• Positive attitude with a guest-first mindset.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Generous paid time off.
• Merlin Magic Pass: Free entry for you, your family, and friends to LEGOLAND Discovery Center’s plus other Merlin Entertainments attractions.
• Recognition and rewards programs.
• 401(k) savings plan with company match.

Pay

USD $18.00/Hr.