Bond Support Specialist - Elevate Your Administrative or Insurance Experience With Us!

Key Responsibilities

• Process and manage clients' surety bond needs by reviewing contracts, facilitating information exchange between clients and underwriters, securing approvals, and issuing bonds.
• Deliver top-tier customer service by communicating with clients and underwriters.
• Handle all administrative aspects of bond issuance, modifications, renewals, cancellations, invoicing, and database management.
• Review incoming bond applications for completeness and accuracy and enter data into processing systems.
• Organize and maintain electronic bond documents.
• Serve as liaison for updates and inquiries; coordinate with underwriters to address any issues.
• Process endorsements and renewals; document changes accurately and inform relevant parties.
• Ensure compliance with company policies and industry regulations.
• Conduct quality checks to resolve discrepancies in documentation.
• Set and achieve work goals; ensure thorough and accurate task completion.
• Support accounting with billing issue resolution.
• Maintain expertise in surety terms and procedures; may train and mentor junior analysts.
• May independently manage select client programs.
• Other duties as assigned.

Qualifications

• A high school diploma or equivalent; a college degree preferred.
• 2+ years of related insurance experience and/or training, with a preference for surety experience in a support capacity.
• Prior experience handling transactional contract or commercial bonds preferred.
• Strong customer service skills, with the ability to communicate clearly and handle issues professionally.
• Strong attention to detail, problem-solving and decision-making abilities, and thorough follow-through.
• Energetic self-starter able to prioritize, multi-task, work independently, and handle multiple responsibilities.
• Excellent organizational and file-documentation skills, with a collaborative approach.
• Proficiency with Microsoft Office and willingness to learn proprietary systems.