Bond Support Specialist

About the role

The Bond Support Specialist will provide customers exceptional service on their bonds, ensure that we maintain strong relationships with surety bond carrier partners, and assist all insurance customers with their bond needs. This is a fast-paced position with frequent customer interaction and critical thinking skills including requiring a high level of organizational skills. This role is responsible for handling all surety bond claims and is expected to maintain a commitment to high-quality customer service. The Bond Support Specialist at VGM Insurance is customer facing and responsible for supporting the servicing of our surety bond customers including handling all claim functions and administrative process changes on the Surety Bond book of business for VGM Insurance Services. You do not need to be an insurance or surety bond expert to succeed in this role.

What You'll Do

• Serve as point of contact for all surety bond customers calls and inquiries received via email and phone
• Build professional relationships by communicating frequently and clearly to customers to meet mutual objectives
• Provide high quality customer service to VGM Insurance (VGMI) surety bond clients
• Work collaboratively with Bond Underwriter on impacts claims has on underwriting of renewals
• Review, process and document all claims received from Medicare, with focus on communicating impacts of claim activity with customers
• Support system integration between VGMI two core systems for surety bonds including accurate invoicing and billing
• Quote and retain all general agency surety bond needs, working collaboratively with our internal sales team, agency team and customers
• Maintain strong knowledge and experience of insurance and surety bonds including coverages, rating, terminology and technical procedures
• Develop process improvements within the surety bond program
• Ensure that all regulatory, compliance and transparency requirements are met and complies with all internal policies and procedures
• Perform other duties and complete projects as assigned

What Will Make You Successful

• Commercial Insurance License – if not currently licensed, or license has expired upon employment, candidate is required to obtain license and pass all applicable exams within 60 days. VGM Insurance will support you in obtaining the commercial insurance license within the first 60 days of employment.
• 1+ year(s) of experience providing professional customer service in a corporate office setting
• 2 or 4 year degree in insurance, risk management, or business-related field preferred
• Excellent verbal and written communication and interpersonal skills
• Proven attention to detail, follow-through skills, and problem-solving skills
• Ability to manage and prioritize multiple tasks at once
• Ability to work independently in a fast-paced and paperless environment
• Strong organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines
• Proven ability to maintain strong business relationships and communicate effectively with others

Physical Requirements

• Working in front of and using technology efficiently such as computers, phones, misc. office equipment for long amounts of time per day
• Occasional travel to VGM offices for meetings/training etc. if working remote/hybrid
• Operation of office equipment and using technology efficiently such as computers, phones, misc. office equipment for hours per day
• Visual abilities include reading, distance vision and peripheral vision
• Moving throughout the VGM facilities when needed

Schedule

Full-Time, 40+ hours per week, 8am-5pm CST Monday-Friday with additional hours as needed to meet business need and job requirements. On-site in Waterloo, Iowa.