Bombardier Team Lead, Aircraft Maintenance - 1540

West Star is the fastest growing maintenance repair organization in the industry, committed to providing employees with personal and professional growth opportunities while fostering a culture of respect and well-being. Benefits start on day one and include medical, dental, 401K match, time off accruals, and weekly pay.

About the role

The Team Lead, Aircraft Maintenance is responsible for supervising a team and directing project flow. This position requires extensive knowledge of engine and aircraft systems, including troubleshooting hydraulic, pneumatic, and electrical systems, as well as supervising aircraft or mechanical system inspections. Daily duties vary and involve independent leadership of multiple projects, direct customer contact, and supervision of programs and customer sales.

Responsibilities

• Team Management: Supervise, mentor, and guide a team of aviation maintenance and services technicians. Foster a positive work environment, encourage teamwork, and enhance technician skills through on-the-job training and performance coaching. Participate in hiring and disciplinary matters, and conduct quarterly performance assessments. Serve as a successor candidate for Program or Project Manager with mentoring provided.
• Program Operations: Provide daily oversight of assigned technicians, including setting work schedules and supporting aircraft deliveries. Review time charges and daily manpower scheduling. Collaborate with other Leads to ensure adequate manpower, parts, and resources for project success. Adjust manpower across teams to meet program goals and aircraft schedules.
• Compliance and Safety: Ensure strict adherence to aviation regulations, safety protocols, and company policies to maintain a safe working environment for team members and customers.
• Quality Assurance: Conduct regular audits and inspections to uphold the highest standards of service delivery and compliance with company quality assurance guidelines.
• Training and Development: Coordinate and conduct training programs to equip team members with the necessary skills and knowledge to perform their duties effectively and build proficiency.
• Process Improvement: Identify areas for process enhancement and implement strategies to optimize team workflows, efficiency, and overall productivity.
• Resource Management: Oversee the maintenance of service center tools, equipment, and hangar spaces to ensure availability and proper working order. Address concerns and needs with the Program Manager in a timely manner.
• Reporting and Documentation: Ensure all assigned team members maintain accurate and up-to-date records, including work orders, R&I forms, parts tags, resolutions, reports, and relevant documentation.
• Effectively and clearly communicate (speak, write, read) in English.
• Direct the work and flow of multiple projects and supervise team members in daily operations.
• Complete work orders, FAA paperwork, and billing items.
• Develop, supervise, and grow maintenance programs for particular aircraft models.
• Understand and implement regulations and guidelines.
• Troubleshoot and evaluate system operations.
• Work professionally with others and coordinate projects through strong team management skills.

Requirements

• High school diploma or equivalent.
• Airframe and Powerplant License (required).
• Aircraft-specific factory training (preferred).
• Valid driver’s license approved for airline travel and/or a valid passport (ideal but not mandatory).
• 10 years of experience in aircraft maintenance (preferred).
• 4+ years of experience on program-specific aircraft.
• Self-motivated and able to perform in a fast-paced environment with specific deadlines and time constraints.
• Ability to lead and incentivize team members, as well as handle direct customer interactions, including conflict resolution.
• Must attend work as scheduled, including overtime and weekend assignments. Notify supervisor in advance if unable to work.
• Reliable transportation to and from work.
• Perform all work in accordance with Federal Aviation Administration guidelines and company safety rules.
• Maintain customer-oriented work habits.

Physical Requirements

• Lift up to 50 lbs.
• Routine walking, bending, squatting, or sitting.
• Repetitive physical motion with arms and hands.
• Climb ladders and stairs; work in small, restricted areas.
• Stand for long periods of time.
• Basic computer operations.

Mental Requirements

• Understand and implement regulations and guidelines.
• Troubleshoot and evaluate system operations.
• Work professionally with others and coordinate projects.
• Strong team management and customer contact skills.

Supervision

• Work under the supervision of an assigned Program Manager and Director of Maintenance.
• Directly supervise other technicians with minimal oversight from the Program Manager.
• Collaborate with other Team Leaders on multiple projects.

Working Conditions

• Work is performed in a hangar environment subject to extreme temperature variations (very cold to very hot).
• Work outside during aircraft runs may occur.
• Varied positions in and around the aircraft.

Equipment Used

• Personal hand tools (supplied by the mechanic).
• Pneumatic, hydraulic, and electrical equipment.
• Jacks, stands, lifts, and other support devices.
• Tugs, power carts, and other engine-powered equipment.
• Personal computer and work order prints.

Benefits

• Medical and dental coverage starting on day one.
• 401K match.
• Time off accruals.
• Weekly pay.