BOH Operations Supervisor

About the role

The Store Operations Supervisor at Ralph Lauren is responsible for overseeing the efficient operation of the store, ensuring that merchandise is received, inspected, and placed on the sales floor or stock room according to Ralph Lauren's standards. This role also involves supporting the customer experience and providing leadership and development to the team.

Responsibilities

• Meticulously receive and unpack shipments, inspect each item for damage, verify pricing, and tag items as necessary.
• Strategically place merchandise on the sales floor or in the stock room, adhering to Ralph Lauren’s standards.
• Maintain the cleanliness and organization of the stock room.
• Actively support sales floor associates by conducting stock checks.
• Promptly deliver requested merchandise.
• Create memorable customer experiences through exceptional service.
• Engage in sales as needed to implement innovative solutions to enhance the overall customer experience and efficiencies.
• Resolve customer concerns while maintaining service excellence.
• Balance operational tasks while prioritizing customer experience.
• Lead operational training for brand ambassadors to uphold company standards and values.
• Provide recommendations to develop and implement performance processes to track and improve team productivity and engagement.
• Provide constructive feedback and ongoing coaching to improve team performance.
• Foster a professional environment that embodies Ralph Lauren's Cultural Focus Areas (CFAs) and Success Drivers and promotes belonging.
• Support team training and company initiatives to drive business results.
• Aid in talent acquisition through networking and candidate sourcing.
• Assist with talent talks with the leadership team and provide opportunities for learning through targeted development activities.
• Coordinate processes between Back of House and Sales Floor to ensure operational efficiency.
• Process incoming inventory within UPH targets, execute price updates, and maintain stockroom organization, including EAS device application.
• Execute replenishment activities including ISOS report management and floor restocking while meeting productivity benchmarks.
• Lead stockroom reorganization and reset initiatives.
• Lead projects aimed at improving operational efficiency, such as process optimization and technology integration.
• Conduct reticketing process, RFID tag creation/association, and merchandise return to sales floor.
• Conduct stock checks to support sales team and customer satisfaction.
• Collaborate with Merchandise Manager to plan and execute seasonal visual changes, ensuring alignment with brand standards and promotional activities.
• Contribute to visual merchandising needs on the sales floor.
• Maintain proper merchandising, signage and visual standards.
• Support leaders on risk management policies to mitigate potential operational risks and ensure compliance with all regulations including health and safety.
• Enforce company policies and ensure compliance with guidelines.

Requirements

Preferred: 3+ years of retail supervisory experience. Essential: Excellent leadership, communication, and organizational abilities; strong analytical and problem-solving skills; excellent knowledge of retail operations, policies, and best practices; proficiency with technology; POS systems and Microsoft Office; ability to effectively communicate with customers and store personnel; ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately; ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekends; ability to build and maintain positive working relationships with customers, management, and co-workers.