Boerne CFT - Cross Functional Rep - Part time

Responsibilities

As a Cross-Functional Representative, you'll provide general customer service, check out customers on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

• Provides excellent customer service; answers customer questions regarding products, takes orders, and assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts in different departments
• Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking, replenishment, product returns, rotation, selection, service support, inventory accuracy, and additional duties across the entire store
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves products
• Slices, packages, labels, rotates, merchandises, culls, and prices products
• Gains knowledge of multiple departments and applies understanding of processes and policies
• Complies with store and department SOPs, policies, and applicable laws
• For the Service cross-functional team, works as a Checker when not performing Cross-Functional duties

Food Safety / Sanitation

• Ensures compliance with departmental and store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment

Qualifications & Key Requirements

• Age: 18+
• Work Experience: 6+ months of experience in H-E-B Store operations - Required

Knowledge/Skills/Abilities

• Knowledge of computer systems (Symbol, ACR, label machine) - Required
• Customer service and interpersonal skills - Required
• Verbal/written communication and reading skills - Required
• Ability to adapt to performing a wide range of duties across multiple departments - Required
• Ability to work autonomously - Required

Education

• HS Diploma or GED or equivalent - Required

Licenses/Certifications

• Completion of Company Orientation and Safety Training - Required

Physical Demands & Working Conditions

The physical demands and working conditions vary by department. Below are the general requirements and conditions for each department:

• Bakery:
  • Constantly reach at waist, grasp
  • Frequently stand, walk, reach at shoulder, bend
  • Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Ability to lift 50 lbs and manage in excess of 70 lbs
• Dairy / Frozen / Grocery / Market:
  • Constantly reach at waist, grasp
  • Frequently stand, walk
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to wet, cold conditions, loud noise
  • Department-specific lifting requirements (see original text for details)

While there may be exceptions, the measurements noted are generally defined as:

• Constantly: 5.5+ hours per 8-hour day
• Frequently: 2.5 - 5.5 hours per 8-hour day
• Occasionally: 0 - 2.5 hours per 8-hour day

It is the employee's responsibility to never lift beyond their own safe lifting limit. If an item is too heavy, the employee must break it down or ask for assistance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 7/1/2020