BODY SHOP ADMINISTRATIVE ASSISTANT

Responsibilities

• Answer phones and direct consumers to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Aid the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Reynolds and Reynolds is a plus
• Experience with CCC estimating software is a plus
• Ability to communicate customers' interests, needs and requests to management
• Professional personal appearance
• Clean driving record