Bodily Injury Claims Adjuster

About the role

We are seeking highly organized and customer-focused Resolution Specialists to join our team. The successful candidate will be responsible for communicating with customers on the phone, educating and helping them work through their claim to the best possible outcome. This role will also handle an inventory of claims, triage critical claims, and deliver service to all constituents of the claim. The claims you will handle will be transportation-related. The ideal candidate has a willingness to work through and design processes that support the quickest claim resolution with the best outcome. They will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements.

Requirements

• Active insurance adjuster’s license by way of a designated home state, or home state
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with:
• Third-party PD
• Third-party bodily injury, including catastrophic losses
• UM/UIM bodily injury
• Litigation experience (PIP a plus, but not required)
• Willing to obtain all licenses within 60 days, including completing state-required testing
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Willingness to travel for clients and claims need

Qualifications

The ideal candidate has a sense of humor, is highly motivated and growth-oriented, passionate specialists who care about the customer and their experience, empathetic, exercises empathy and patience towards everyone interacted with, sense of urgency - AT ALL TIMES, creative, finds the right exit ramp (pun intended) for the resolution of the claim that is in the client’s best interest, conflict-enjoyer, conflict does not have to be adversarial, but it HAS to be conversational, curious, wanting to know the whole story so the right decisions are made early and take action to prompt a quick resolution, anti-status quo, not just wishing things were done differently but taking the appropriate actions to ensure it, communicative, professional written and oral communication with all parties to a claim.