Boat Manager

About the role

The Boat Manager supervises the Boat & ATV Department within a BPS or Free-Standing Store location, overseeing sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service activities.

Responsibilities

• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
• Meets or exceeds all financial plans as set by the Company.
• Executes all Sales plans as directed by the Company.
• Exhibits the highest standards of leadership and coaches all Outfitters to achieve their potential.
• Opens and closes the store (Free-Standing locations only).
• Manages inventory, including days on lot, non-currents, used inventory, parts, shrinkage, and physical inventory scan results.
• Maintains product presentation standards for the Boat Department or Dealership as set by the Corporate Office.
• Staffs the Boat Department with service-oriented associates; participates in interviewing and selection, coordinates training, prepares and approves performance appraisals, recommends merit and promotional increases, prepares weekly work schedules, and coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate issues; consistently strives to improve NPS scores.
• Performs supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring and training, planning, assigning and directing work, measuring and evaluating performance, rewarding and disciplining associates, and addressing complaints and resolving problems.
• Maintains facility standards as set throughout the company (Free-Standing locations only).
• Provides a legendary experience for every customer by assisting in making buying decisions, identifying and evaluating customer needs, making product recommendations, and promoting programs including CLUB Membership.
• Maintains TMBC shop and service area in accordance with company policies.
• Performs all other duties as assigned.

Requirements

• Minimum of 3-5 years in Retail Management or management experience within the boating industry.

Skills

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of financial, legal, and technical information.
• Ability to read and analyze reports, write reports and business correspondence.
• Ability to effectively present information and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, database management, and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers, and Corporate Staff.
• Demonstrated use of the Team concept of Management.

Travel Requirements

Under 5% for training and/or offsite events.

Physical Requirements

• Regularly performs computer work, walking, standing, lifting, bending, and squatting.
• Occasionally sits.
• Occasionally lifts up to 50 lbs.

Independent Judgement

Performs duties within the scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired results. Regularly exercises independent judgment within accepted practices and makes recommendations that affect policies, procedures, and practices.

Pay

Starting pay rate: $70,304.00 - $84,000.00 per year.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• Additional benefits available.