Boat Business Assistant - Full Time

POSITION SUMMARY

The Boat Business Assistant provides the clerical support for all boat, motor, trailer or ATV customer purchases in the Boat Department or at a Boat Dealership. Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.

ESSENTIAL FUNCTIONS

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Aids the Business/Sales Manager or (in the absence thereof) the Boat Manager in selling finance and insurance programs to increase dealer revenues.
• Conducts or assists in customer closings and funding activities.
• Covers all paperwork involved in the sale process, such as creating and finalizing quotes in IDS, printing all closing documents, entering customer deposits in IDS, and maintaining Sales, Finance, and/or Commission logs.
• Accounts for all monies received in the department and ensures the safekeeping of those funds.
• Completes closing activities at the end of the day, including till reconciliation procedures, batch detail report, Daily Cash Report, bank deposit slip preparation, etc.
• Enters all activities associated with the sale into IDS accurately within 24 hours of delivery.
• Organizes and processes MSO's by entering their receipt into IDS, safeguarding these documents, maintaining an appropriate filing system for easy retrieval when units sell, and completing appropriate affidavits for requesting duplicate MSO's as needed.
• Answers multi-line phones in a timely, professional, and courteous manner. Directs all inbound calls to the appropriate associate or department and takes complete and accurate messages if requested associate is unavailable.
• Maintains the boat dealership stocked with all necessary office supplies, including state/local title and registration paperwork; maintains an adequate inventory of supplies and orders supplies on a timely basis.
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