Boarding Officer

Main Responsibilities

• Attend and board vessels as assigned, ensuring compliance with Company Standard Operating Procedures, regulatory requirements, and customer expectations.
• Cook up and complete all vessel inward and outward clearance formalities with the relevant authorities, terminals, and stakeholders.
• Carry out vessel visits and inspections as required to ensure smooth and efficient port operations.
• Ensure all cargo-related requirements, instructions, and documentation are clearly understood, monitored, and communicated to the Manager and other relevant parties in a timely manner.
• Maintain accurate and up-to-date records through the effective use of company systems and operational tools.
• Ensure full compliance with company policies, industry regulations, and customer service standards throughout all vessel agency activities.
• Maintain proactive and effective coordination with suppliers, colleagues, customers, and third parties to ensure timely execution and accurate service delivery.
• Ensure compliance with company safety standards, policies, and procedures, promoting a strong safety culture at all times.
• Provide accurate, timely, and professional communication to both internal and external stakeholders.
• Monitor, report, and track port call cost elements, identifying opportunities to improve operational efficiency and service delivery.
• Respond promptly to vessel requests and proactively address operational issues to ensure a positive customer experience.
• Build and maintain effective working relationships with port authorities, terminals, service providers, vessel personnel, and other key stakeholders.

Required Qualifications

• Experience in maritime operations, shipping agency services, port operations, or a related field within the maritime industry.
• Strong communication and interpersonal skills, with a high level of proficiency in both spoken and written English.
• Proactive, customer-focused, and capable of anticipating and responding effectively to operational requirements.
• Well-organized with strong planning and coordination skills, and the ability to manage multiple priorities simultaneously.
• Able to perform effectively in a fast-paced environment and work under pressure while meeting tight deadlines.
• Problem-solving mindset with the ability to make sound decisions and take initiative when addressing operational challenges.
• Proficient in the use of Microsoft Office applications and operational systems.
• Valid driver's license and willingness to travel to ports, terminals, and vessels within the assigned area of responsibility.