Boarding Agent

About the role

This position involves handling all operational matters related to vessels and principal interactions, coordinating with various port personnel, and ensuring compliance with GAC policies.

Responsibilities

• Attend to vessels and handle operational matters in accordance with GAC guidelines.
• Respond to all inquiries and manage operational matters involving principals and prospective principals.
• Cook up and execute necessary documentation, including government-required forms and company-related documents.
• Coordinate arrival of vessels with port personnel, including pilots, tugs, line handlers, terminal operators, and governmental authorities.

Requirements

• A high school diploma or equivalent.
• A bachelor’s degree or equivalent with relevant work experience preferred.
• Maritime experience preferred.
• Proficiency in MS Office applications.
• Excellent verbal and written communication skills.
• Soft skills: communications, adaptability, leadership, etc.
• Organizational skills: manage multiple vessel calls and client accounts simultaneously.
• Problem-solving: calm and resourceful when disruptions arise.
• Adaptability: comfortable operating in a fast-paced, ever-changing environment.
• Customer service orientation: genuinely committed to delivering a responsive, professional experience.
• Team collaboration: works effectively across GAC offices, agent networks, and internal teams.

Qualifications

The ideal candidate will have a high school diploma or equivalent, with a bachelor’s degree or equivalent and relevant work experience preferred. Maritime experience is also preferred.

Skills

• MS Office applications proficiency.
• Excellent verbal and written communication skills.
• Soft skills: communications, adaptability, leadership, etc.
• Organizational skills: manage multiple vessel calls and client accounts simultaneously.
• Problem-solving: calm and resourceful when disruptions arise.
• Adaptability: comfortable operating in a fast-paced, ever-changing environment.
• Customer service orientation: genuinely committed to delivering a responsive, professional experience.
• Team collaboration: works effectively across GAC offices, agent networks, and internal teams.

Benefits

• 401(k) matching.
• Dental insurance.
• Health insurance.
• On-the-job training.
• Paid time off.
• Vision insurance.

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.