BNA Airport Valet Shift Lead

About the role

The Valet Shift Lead oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for customers and clients. This position responds to all locations that have a need for supervision.

Why LAZ? Team Atmosphere, Growth Opportunities, Pay Cards.

Responsibilities

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Requirements

• High school diploma or GED required.
• Must have previous valet or valet supervisor experience.
• Strong customer service experience.
• Parking industry experience is required.
• Valid driver's license with over 2 years of experience (required).

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

Benefits

The following programs are available to help support you, free of charge.

• Health Coaching & Resources – One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) – You and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program
• 401k
• Medical, Dental, Vision
• Paid time off
• Short Term & Long Term Disability
• AND MORE!

Pay

$21.50/hr

Schedule