Airport Valet Shift Lead

Base pay $16.00 per hour plus cash and credit card tips (with tips you can make $20+/hr).

Pay

$16.00/hour base pay, plus tips.

Schedule

• Full-Time: Monday–Thursday, 2pm–12am
• Varying hours including weekends, evenings, nights, holidays, and special events as needed.

Benefits

• Growth opportunities
• Paid training
• Free company uniform
• Pay Cards
• Medical/Rx coverage
• 0% financing for health-related expenses
• Dental and vision benefits
• Life and disability benefits
• Supplemental health benefits
• One-on-one health coaching
• Employee Assistance Program (EAP) with 24/7 confidential counseling for you and eligible household members
• Smoking cessation program
• Referral Bonus: $100 after referral completes 90 days

About the Role

The Valet Shift Lead oversees the Valet operation, under the direction of the location Manager, to ensure staff create a welcoming atmosphere for customers and clients. The Valet Lead supports operational policies and procedures.

Responsibilities

• Ensures staff adheres to rules of conduct, policies, and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards and recommends procedural changes when necessary.
• Serves as a liaison and primary point of contact for client, operation management, and staff.
• Promotes good customer relations by providing first-class customer service with a friendly demeanor and willingness to help.
• Greets and assists customers in a timely and professional manner (ideally by name).
• Resolves customer service issues or questions; processes and reports any customer issues, accidents, or incidents on shift.
• Runs reports related to daily revenue, credit cards, garage data, or other reports requested by management.
• Provides operational and technical training as needed.
• Greets customers by name, responds promptly to correspondence, and resolves problems with a caring attitude.
• Accepts monthly and debit payments and processes credit cards.
• Uses basic computer skills in the parking revenue control system (add/delete accounts, key in required information).
• Performs other related duties as assigned by management.

Requirements

• Valid Driver’s License required.
• High school diploma or GED preferred.
• Strong customer service experience.
• Valet experience preferred.
• Parking and/or hospitality industry experience preferred but not required.
• Ability to drive a standard transmission and operate various types of motor vehicles.
• Willingness to work in outdoor elements (heat, wind, snow, rain, etc.).
• Ability to lift, push, and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

Skills

• Professional and effective communication.
• Ability to develop a positive rapport with patrons and customers.
• Ability to understand and implement operational plans and procedures.
• Ability to speak, read, and comprehend the English language.
• Open to feedback and differing opinions.
• Capable of taking direction from management or team members to ensure smooth operations and customer satisfaction.
• Capable of working alone or with other valets.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.