BMV Director of Branch Operations

Role Overview

The Director of Branch Operations supports the Executive Director by managing daily operations. You will ensure that Branch Operations are performing efficiently and meeting scorecard outcomes. You will supervise the Deputy Director, Data Analyst, Administrative Assistant, and others who have an impact on assessing and monitoring internal improvements. You will also develop policies, procedures, and evaluative methods to measure progress toward goals. This position serves in the BMV Branch Operations offices at the Indiana Government Center in Indianapolis, Indiana.

Salary

The salary for this position traditionally starts at $75,010.00 but may be commensurate with education and work experience.

A Day In The Life

The essential functions of this role are:

• Supervise Deputy Director, Administrative Assistance, Data Analyst and other members.
• Achieve operational objectives as outlined on the internal performance scorecard.
• Oversee the creation, implementation, and evaluation Branch Operations initiatives, programs, and projects.
• Recognize areas for internal improvement and develop plans for improvement.
• Lend expertise to departments on agency initiatives, programs, projects, and manuals.
• Participate in and lead Branch Operations and/or other department meetings.
• Identify departmental objectives, establish goals, and empower progress to improve all facets of operations.
• Create and approve memos, policies, standard operating procedures, manuals, and forms.
• Maintain accuracy of Branch Operations policies, standard operating procedures, manuals, and forms. Update as appropriate.
• Support all branch leasing initiatives.
• Support Regional Managers and daily functions of all BMV branch operations.
• Maintain and update information on the statewide branch information and contact lists.
• Maintain additional records for the department as needed.
• Oversee the daily and long-term operations of the self-service terminals.
• Submit requests for system upgrades/changes that support Branch Operations initiatives.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

What You'll Need For Success

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Broad knowledge of all BMV/C transactions and branch flow.
• Extensive knowledge of all source materials and references, such as Manuals, Standard Operating Procedures, and all BMV/C Policies and Procedures.
• Broad knowledge of STARS database.
• Ability to comprehend, analyze, interpret and correlate material and make recommendations on implementation in current programs.
• Ability to assist in the developing and implementing of new principles and policies and discern any far reaching implications.
• Ability to establish program goals, priorities and methodology.
• Strong verbal and written communicating skills.
• Ability to maintain effective working relationships.
• Ability to handle and manage multiple projects or tasks at one time.
• Ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits Of Employment With The State Of Indiana

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access