BMT Financial Clearance Rep III

Primary Location: South Campus | Department: Financial Clearance Center | Shift: Day | Schedule: Full time | Weekly Hours: 40 | FTE: 1 | Employee Status: Regular

About the role

BMT Financial Clearance Rep III Help support access to highly complex bone marrow transplant care by coordinating financial clearance, prior authorizations, and payer requirements across the full patient journey. In this role, you will partner closely with care teams, providers, insurers, and revenue cycle colleagues to keep high-value, time-sensitive cases moving accurately and clearly.

Responsibilities

• Obtain pre-authorizations for complex scheduled services, medications, HLA typing, bone marrow transplant services, and related care using medical records, Epic, and payer portals.
• Manage daily appointment and authorization work queues while tracking dates, clinical submissions, payer requirements, and follow-up actions.
• Coordinate with care managers, providers, insurers, billing teams, and other internal partners to resolve authorization, eligibility, referral, contract, and coverage issues.
• Communicate authorization status and next steps primarily by email, with phone outreach to insurers and occasional support for patients and families when escalation is needed.
• Collect and verify insurance and demographic information, document accurately in required systems, and maintain a working understanding of billing processes.
• Serve as a resource for complex authorization questions, identify recurring payer issues, and share improvement opportunities with leadership.
• Cross-train across department and division authorization processes and support team workload as needed.

Requirements

High school diploma or equivalent. 3+ years of work experience in a related job discipline.

Qualifications

• Minimum of 1 year of experience with insurance authorizations.
• Experience in insurance billing, revenue cycle, financial clearance, or customer service involving payer questions.
• Experience supporting complex medication, oncology, hematology, transplant, or other clinically detailed authorizations.
• Familiarity with Epic and payer authorization portals.
• Clinical exposure is helpful but is not required.

Skills

• Strong organization and follow-through across long-running cases with multiple dates and dependencies.
• Clear, professional communication with clinical teams, providers, insurers, internal partners, patients, and families.
• Comfort interpreting payer requirements, submitting clinical information, and using authorization portals.
• Sound judgment when working through complex or conflicting information and escalating when appropriate.
• Ability to balance independent work, productivity expectations, accuracy, and collaboration.

Pay

Expected starting pay range: $22.18 - $27.73 per hour (starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates). Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Schedule

Shift: Day (United States of America). Schedule: Full time, 40 hours per week (FTE 1). Hybrid work model with an in‑office day on Tuesdays.