BMC Remedy ITSM Systems Engineer

Resource Management Concepts, Inc. (RMC) is seeking a BMC Remedy ITSM Systems Engineer to configure, secure, and maintain an enterprise ITSM platform supporting government operations. This role supports AR System, Smart IT, Digital Workplace, Atrium CMDB, and reporting, ensuring platform reliability, performance, and security compliance.ResponsibilitiesAdminister and customize BMC Remedy AR System 9.1 and associated ITSM modulesLead upgrades, patches, migrations, and platform improvementsMaintain Smart IT, Digital Workplace, and CMDB data qualityDevelop workflows and integrations using REST/SOAP APIs and AR System toolsAutomate tasks and deployments using Python and/or PowerShellSupport RMF/ATO requirements, system hardening, and vulnerability remediationMonitor performance, troubleshoot complex issues, and provide Tier 3 supportMaintain technical documentation, recovery procedures, and training materialsCollaborate with government stakeholders and technical teams to support ITIL-aligned services Requirements High school diploma or GEDFive or more years of enterprise systems engineering or application administration experienceThree or more years administering and customizing BMC Remedy AR System 9.1Experience with AR workflows, mid tier administration, and major-version upgrades or migrationsStrong CMDB modeling, reconciliation, and discovery integration experiencePython and/or PowerShell scripting experienceWorking knowledge of Oracle/SQL Server, Windows/Linux, and Tomcat/ApacheUnderstanding of ITIL, service-level agreements, and service catalogsActive Secret‑level security clearance (or higher) is required to applyIAT Level II certification{{:}} Requires both an IA Certification (e.g., Security+ CE, or higher) *AND* an Operating Environment (OE) Certification (e.g., Windows OS certification, Relevant BMC/Remedy Certifcation, etc.) for CSWF compliance. Availability for required on-site support and OCONUS travel; trips are generally planned at least three months in advanceAbility to work 100% on-site at NIWC Pacific Old Town Campus in San Diego, CA, and support required OCONUS travelPreferred QualificationsExperience with Helix Discovery/ADDM, TrueSight, or BladeLogicIntegrations with ServiceNow, Splunk, Dynatrace, Elastic, or SentinelPerformance tuning, capacity planning, and DoD/RMF/STIG experienceBMC Remedy Administrator, ITIL Foundation, CASP+, CISSP, or SSCP certificationRelevant bachelor's degree or equivalent experience Benefits At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees.RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $120,000 to $155,000 (annually).