BlueCard Business Analyst I

Employment Type: Full-time, Exempt. Hybrid work environment — must reside in Oahu.

Pay

$53,000 to $99,000. Individuals typically begin between the minimum to middle of the pay range.

Responsibilities

• Produce and analyze claims inventory reports, determine trends, identify issues, and recommend corrective actions and process improvements.
• Facilitate implementation of small system projects by contributing to requirements, participating in the development of test scenarios, executing test cases, and supporting documentation and training activities.
• Develop the knowledge and skills required to assist on medium to large project implementations.
• Provide general production support:
  • Monitor daily production performance and inventory levels as assigned.
  • Conduct data and trend analysis to identify areas of improvement.
  • Triage daily production issues, recommend and implement interim workarounds.
  • Recommend solutions and/or corrective actions for issues brought to the unit’s attention.
  • Create and update operational workflows and documentation.
  • Process Access Management requests.
  • Assist with audits.
  • Support production activities as assigned.
• Assist on production changes/fixes and small project implementations:
  • Support testing activities, including writing requirements-based test scenarios and test cases, generating test data, executing test cases, and reviewing results for approval to production.
• Assist on medium and large project implementations as assigned:
  • Develop training material and conduct training and presentations.
  • Assist with testing and testing activities.
• Perform all other miscellaneous responsibilities and duties as assigned or directed.

Requirements

• Bachelor’s degree and one year of related work experience; or an equivalent combination of education and related work experience.
• Effective analytical skills.
• Effective verbal and written communication skills.
• Experience in developing reference and training documentation.
• Basic working knowledge of Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook/Email.