Blue Tide Shift Supervisor

Responsibilities

• Drives quality customer service through daily management of employees and site initiatives.
• Effectively answers all customer questions and resolves complaints.
• Promotes and sells membership packages and car-wash upgrades.
• Provides direction to staff; assists with training and coaching employees to promote and up-sell memberships and to provide quality customer service.
• Maintains site cleanliness, equipment operation, and quality wash service.
• Performs visual inspections of the tunnel and equipment room to ensure equipment and chemicals are functioning properly; performs routine preventative maintenance.
• Orders parts, chemicals, products, and supplies as needed; ensures accurate inventory.
• Performs daily bookkeeping procedures, cash reconciliation, and deposit procedures.
• Assists with training staff; coaches and recognizes good performance of employees.
• Maintains a high degree of confidentiality regarding company documents, passwords/codes, keys, and overall site security.
• Enforces and maintains a high level of safety for customers and employees; reports potential hazards and accidents/injuries.
• Understands, follows, and enforces all general rules, company policies, and procedures.
• Works flexible hours/shifts including days, evenings, weekends, and holidays; additional hours as needed to manage/support site operations.

Requirements

• One to two years of previous supervisory experience in a retail or customer service environment required.
• Proven ability to build strong and effective teams.
• Degree or certification preferred.
• Strong technological skills preferred.
• Mechanical knowledge preferred.
• Good communication and interpersonal skills.
• Strong organizational and leadership skills.
• Good accuracy and attention to detail.
• Able to meet deadlines and work under pressure.
• Able to multi-task.
• Able to lift, carry, push/pull up to 50 pounds alone; regular use of ladder.
• Physical stamina to work long hours and have physical mobility to bend, kneel, stoop, squat, reach, and stand for long periods of time.
• Able to work outdoors in all weather conditions.
• Required to maintain a valid driver’s license and insurable driving record.
• Must maintain personal liability coverage on own vehicle.