Bloomingdale's Assistant Manager, Sales

About Bloomingdale's: We make fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We strive to make Bloomingdale's like no other store in the world, with an inclusive culture that promotes diversity of background, thought, and opinion. Our colleagues are passionate, driven, entrepreneurial, and collaborative.

About the Role

The Assistant Business Sales Manager (BSM) is a floor-present leader at the forefront of both the colleague and customer experience. Through inspirational leadership, strong interpersonal skills, and solid business acumen, the Assistant BSM guides the selling journey and inspires their team to bring the Bloomingdale's mission to life. The primary objective is to drive sales and build customer relationships by training, coaching, and developing a team of colleagues. The Assistant BSM oversees a multi-million-dollar component of the overall store business, often including a single family of business with a modest sales professional span of control.

Responsibilities

• Drive and exceed sales goals through observing, coaching, and role-modeling customer-centric selling behaviors while providing a fun and welcoming shopping environment.
• Lead customer service in the store, ensuring colleagues engage with customers and provide a friendly, easy-to-shop environment.
• Champion the use of selling technology to support a seamless customer experience.
• Lead and educate on relationship selling, building a client book, and driving outreach to maximize business.
• Direct the execution of merchandising strategies by partnering with the BSM and Visual Merchandise Manager as the owner of overall merchandising direction.
• Ensure all necessary re-stocking, floor moves, and signing are completed.
• Provide daily oversight of the fulfillment process, tracking metrics throughout the day to ensure optimum fill rate.
• Attract, hire, train, coach, evaluate, and manage an average of 10 direct reports to meet or exceed performance and behavioral expectations.

Requirements

• Associate's Degree.
• 3-5 years of related experience.
• Ability to effectively communicate and present information in one-on-one and small group situations to customers and all levels of internal and external business partners.
• Ability to plan and execute strategies effectively.
• Ability to monitor and maneuver workflow to achieve priorities.
• Ability to work a flexible schedule with retail hours, including days, evenings, weekends, and/or holidays.
• Ability to draft reports and other communications, present to management, and interpret instructional documents.

Physical Requirements

• Requires periods of walking, standing, hearing, talking, reaching with extended arms, crouching, and climbing ladders.
• Frequent use of computers and other office equipment.
• Requires close vision, color vision, and the ability to adjust focus.
• Frequently lift/move up to 25 lbs.