Blood Order Processing Technician

About the role

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non‑profit organization, you can be impact‑inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Our Hospital Distribution team plays a critical role in ensuring lifesaving blood products are available when and where patients need them. In this role you will provide responsive service to the hospitals and healthcare facilities we support, processing hospital blood orders, preparing blood products for scheduled procedures, ongoing patient needs, or urgent situations, safely and efficiently.

Responsibilities

• Receive, process and confirm routine and urgent blood product orders from hospitals and healthcare facilities, providing professional customer service, order updates and timely responses to inquiries.
• Select, verify, prepare, package and distribute blood products while maintaining a high level of accuracy, completing required documentation and ensuring patient safety.
• Monitor, receive, store, rotate and track blood product inventory and supplies, maintaining accurate records and ensuring product availability to meet hospital needs.
• Use computer systems and internal software to process orders, document transactions, manage inventory and maintain compliance with recordkeeping requirements.
• Follow established standard operating procedures, quality standards, safety guidelines and temperature‑control requirements within a regulated healthcare environment, while maintaining clean, organized and compliant work areas.
• Collaborate with drivers, couriers, hospital staff and team members to manage changing priorities, support time‑sensitive requests and, when applicable, deliver blood products to hospitals using a Vitalant vehicle.

Requirements

• High school diploma or GED.
• Driver’s license with a good driving record (required in all locations except PA).
• Strong customer service and communication skills.
• Ability to accurately enter, review and maintain information using computer systems.
• Ability to work the schedule associated with the position, which may include weekends, holidays, evenings and/or on‑call responsibilities depending on location.
• Ability to perform the physical requirements of the position, including handling, moving and preparing blood products and related supplies (lift up to 40‑50 lb).

Skills

• Strong attention to detail and understanding of the importance of accuracy.
• Provide professional, responsive customer service.
• Manage multiple priorities without sacrificing quality.
• Remain calm and focused when handling urgent or time‑sensitive requests.
• Comfortable learning computer systems and working with detailed documentation.
• Consistently follow established procedures and regulatory requirements.
• Enjoy working as part of a team and understand that reliability matters when supporting a 24/7 healthcare operation.
• Take pride in knowing their work has a direct connection to patient care.

Pay

Starting pay $16.45 – $17.15 hourly, based on experience.

Schedule

8:30 AM – 5:00 PM, Monday – Friday, plus an on‑call rotation every 3rd week (one week at a time).

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement savings with 5% company match
• Tuition assistance and professional development opportunities
• Employee assistance and wellness resources
• Generous paid time off, paid holidays, and wellness‑focused benefits
• Health savings and flexible spending accounts
• Employee recognition and service award programs
• Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers

Location: 2209 West Omaha, Rapid City, SD 57702