Blood Collection Staff - Customer Service

About the Role

When you join our team, you will utilize your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization.

Responsibilities

• Take the time to personally connect with donors—listen to their stories and help them understand the impact of their donation.
• Collaborate with your teammates to create a welcoming and friendly environment so donors feel comfortable returning.
• Be detail-oriented to ensure collected blood meets goals, regulatory requirements, and can be safely transfused.
• Drive Red Cross vehicles and assist with setting up and tearing down equipment at donation sites.
• Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Schedule

To best meet the needs of our donors and community, staff work a variable schedule that may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedules are provided two to three weeks in advance.

Pay

Starting rate: $22.37/hour.

Requirements

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver’s license with a good driving record is required.
• Physical requirements may include the ability to lift, push, or pull heavy weights up and down ramps and stairs, good manual dexterity, and the ability to sit or stand for long periods. Adaptability to long, irregular hours and frequent schedule changes is required.
• Basic computer skills are required; proficiency with Microsoft Office applications is necessary.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (e.g., CNA, MA, EMT).
• Prior leadership experience.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid time off: Starting at 15 days a year, based on job type and tenure.
• Holidays: 11 paid holidays (six core holidays and five floating holidays).
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance Program.
• Disability and Insurance: Short-term and long-term coverage.
• Service awards and recognition.