Blood Collection Staff – Customer Service
About the role
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good!
Where your Career is a Force for Good — No Medical Experience Required. No medical background? No problem. The American Red Cross provides full paid training so you can build real healthcare skills, advance your career, and make an impact in your community — starting from day one. Want to see what the role actually looks like? Watch this 2‑minute video.
Responsibilities
A Day in the Life: Your Impact Every two seconds, someone in the U.S. needs blood — and you help make that lifesaving connection possible. You'll travel with your team to donation sites at schools, community centers, workplaces, and more. This role blends hands‑on teamwork, meaningful interactions, and the satisfaction of knowing your work matters.
- Set the Stage — Transport and set up equipment to turn everyday spaces into professional donation centers. All staff work as a team to set up and tear down the equipment required to conduct a mobile blood drive.
- Connect with Donors — Welcome donors, listen to their stories, and help them feel comfortable and valued
- Build Real Skills — Perform safe, high‑quality blood collections once fully trained in phlebotomy techniques
- Ensure Safety & Compliance — Follow all safety procedures and regulatory requirements to ensure every donation meets quality standards and can be safely transfused.
- Pack Up with Purpose — Leave each site knowing the blood collected today could reach a patient within days
Requirements
- High school diploma or GED
- Customer service experience and effective verbal communication skills
- A current, valid driver’s license with a good driving record; reliable personal transportation may be required in certain locations
- Basic computer skills required; proficiency with Microsoft Office applications required
- Lifting, pushing, or pulling heavy weights up and down ramps and stairs
- Good manual dexterity
- Sitting or standing for long periods of time
- Adapting to long, irregular hours and frequent schedule changes
- Minimum height of 60 inches (required to safely operate Red Cross vehicles)